FAQS

HOW DO I CHANGE OR CANCEL MY ORDER ?

We know how important your order is, so we aim to fulfill orders as quickly as possible. While we cannot cancel or change an order once it has been placed you are welcome to return the item to us in accordance with our RETURNS POLICY

WHAT PAYMENT METHODS DO YOU ACCEPT ?

SEZJEWELRY offers several payment options for your convenience. We accept Visa, MasterCard, Discover and American Express cards. We also take PayPal.

HOW CAN I TRACK MY PACKAGE ?

Please use the tracking option at the top of the page for quick information. In your shipping confirmation email, you'll get a link to the tracking history.

WHAT IF MY CREDIT CARD IS DECLINED?

If your payment does not successfully process or if it is declined when trying to complete your purchase, you will have an opportunity to enter a new card number or alternative form of payment prior to completing your purchase.

I PLACED AN ORDER,BUT NEVER RECEIVED A CONFIRMATION EMAIL

If you do not receive an email from SEZJEWELRY within a few hours of placing your order please check your Spam folder, alternatively the email address on file might be spelled incorrectly.